Social

Business

-Basic knowledge of gender etiquette by country (North America, Europe, Asia)

-Basic knowledge of high tech communication etiquette: telephone, fax, voice mail, email

-Basic knowledge of dining etiquette: table setting, menu recommendation, eating difficult

foods, smoking and drinking, paying bills

Body Language and Verbal Communication

-Basic knowledge of the components of body language and verbal communication

Posture

Personal space

Eye contact

Body echoing

Hand shakes

FLC Study Guide - Rev. 12/04 5

3. Exam Details

While the exam is divided into sections, the requirement for passing this exam is to achieve 70%

correct from the total number of questions. You will NOT be required to pass each section. (Some

topics, due to the greater amount of information associated with them, will have more questions

that other sections).

Exam Sections

1. Business of being an image consultant

2. Color

3. Body/Figure Analysis: Women

4. Body/Figure Analysis: Men

5. Personal Style

6. Wardrobe: Women

7. Wardrobe: Men

8. Wardrobe: Business Dress

9. Grooming: Hair, Skin, Makeup

10. Etiquette and Protocol

11. Body Language and Verbal Communication

4. Sample Test Questions

The test contains two different types of multiple-choice questions.

1. SAMPLE #1:

Which of the following statements is not true?

A. Carrots are vegetables

B. Asparagus comes in green and white

C. Tomatoes are vegetables

D. Peppers are red, yellow, green, purple, orange

2. SAMPLE #2:

Complete the sentence by using one of the words in the chart below.

On the answer sheet, fill in the letter that is next to the word in the

chart that you have chosen.

A Carrot

B Broccoli

C Peppers

D Cauliflower

The _______ vegetable is white

3. SAMPLE #3:

Which of the following statements is true?

A. Spinach is considered a green leafy vegetable

B. Green vegetables are not considered part of a balanced diet

C. Plenty of sugar makes for healthy bodies

D. Exercise is not necessary for a healthy body.

Note: these questions are for format only and are not on the exam.